At SCI Logistics in addition to fulfilling millions of e-commerce orders on an annual basis, we also spend a significant amount of time studying the optimal methods of helping our customers serve consumers in Canada. And by the way, if you’re not already serving online consumers in Canada, you might want to read ‘Looking For Growth in Lean Times? Look North to Canada!‘ to see the opportunity you may be missing!
Every week I’m interacting with more and more e-commerce professionals whose day to day job is coming up with the best methods of delivering Omni-Commerce solutions for their customers.
One thing I can say is there seems to be a lot of angst, confusion, and misinformation out there, so I thought it might be helpful to share some of the best practice options, opinions and trends that seem to be emerging.
Those of you who know me are aware of my work in coining and developing the ‘Matrix Commerce‘ concept, however I’m sure you’ll have noted today that I’m using term Omni-Commerce. This is simply a reflection of blunt reality, before any firm can even think of accomplishing a full Matrix Commerce implementation, they and their organizations will have to master and implement the basics of Omni-Commerce logistics. Think of how mountain climbers get to the summit of Mount Everest, the first step in that trek is to get to Base Camp and when it comes to implementing Matrix Commerce in your organization, the first step or Base Camp is to effectively implement Omni-Commerce logistics. Continue reading…